FAQ
Are you a mobile service?
We are no longer able to provide a mobile service. However, you can book an appointment and come to our fixed workshop in Camberley. Give us a call for an appointment.
My tyres still look new, when should they be changed?
All Tyres have a date stamped on them, it is advised that you have them changed every 5 years and no longer than 7 years. This is for your safety as well as others.
Do you service my gas appliances during a service?
We will check that the appliances are operating correctly and are safe to use. We don't service them but are happy to quote whist we are there.
What does Approved Workshop mean? I thought all workshops are approved?
Greenfields are an Approved Workshop by the NCC. A workshop must either be approved by manufacture (i.e. Swift) or be a member of the Approved Workshop Scheme (AWS) in which to carry out warranty servicing on your caravan or motorhome. Always check and ask for proof before booking. For more information click here.
I have brought my own parts can you fit them for me ?
The short answer is yes if it is new. We will charge you the labour time for fitting the item. However we wouldn't be able to provide any warranty on the product or the labour. Its normally cheaper and less hassle if we are able to provide the part to ensure it's correct compatibility. This also enables us to provide a warranty.
How often do I need to have it serviced?
The more you use it, the more things get worn out. If you use your vehicle twice a year, then we recommend a service once a year. If you haven't used it for a while, you may find things clog up or not function correctly. To be safe have it checked out. Any concerns give us a call.
Can you service my caravan and keep its warranty?
Greenfields are an approved workshop by the manufacturer Swift, so are able to perform repairs and servicing under warranty. As we are also members of the Approved Workshop Scheme (AWS) we are able to service those manufacturers who have signed up to the scheme, and uphold the manufactures warranty.
Can you service my motorhome and keep its warranty?
Greenfields are an Approved Workshop by the manufacturers Swift and Deffleff so are able to perform repairs and servicing under warranty. Also we are members of the Approved Workshop Scheme (AWS) we are able to service those manufacturers who have signed up to the scheme and uphold the manufactures warranty. For more information click here.
Are you able to repair my fridge under warranty?
Yes. We are able to repair all manufacturer appliances under warranty. Greenfields have attended the relevant manufacturers training courses and are approved to carry out warranty repairs and supply parts under warranty. This will be performed at our fixed workshop.
Can I bring my caravan / motorhome to you?
Yes you can. We have a fixed workshop. Just call the office for an appointment.
Are you able to change my Alde Fluid?
Yes we can. Greenfields is an approved service and repair centre for Alde. Ring the office for pricing and an appointment.
Can you provide me with a gas certificate for my camper van I have built?
The short answer is no. You need to find a Propane Gas Safety Engineer. All our team are Accops which is a different certificate but the same training.
I have seen a solar panel I would like to purchase online, can I bring it to you to be installed?
Yes you can. However, our normal policy is that we only supply and fit. The main reason is in the past equipment brought to us is not always the correct items, or not suitable, or don't fit. The other issue is that when it gets fitted, should the item become faulty, we would then charge for removal. Whereas if we provided the equipment it would be covered under our warranty.
What equipment can you install?
We are adding equipment to our range all the time. If you have something you are interested in having installed, give us a call. We are happy to help.
We have a Dethleff motorhome, can you service it at your workshop and provide us with the water ingress sticker for our service book?
Yes. We are proud to be a service centre for Dethleff. We have the underseal paint to carryout the undercoating of the motorhome to uphold the manufacturers warranty. We also keep the stickers in stock to put into your service book.
My dealer says I have to have my motorhome serviced by them or my warranty will be voided. Is this true?
The best thing is to speak to our friendly team in the office who will be able to answer your questions. The quick answer is no, you don't have to take it back to them. If the manufacturer is a Dethleffs, Swift, or Hobby, we can service these in house. If the manufacturer of your motorhome has signed up to the Approved Workshop Scheme (AWS) and you haven't signed or paid upfront for future servicing when you purchased it, we will be able to assist you. This may save you the drive should the dealer be further away. To find our more about the AWS click here.