01344 231153

FAQ

Are you a mobile service?

We are no longer able to provide a mobile service. However,  you can book an appointment and come to our fixed workshop in Camberley. Give us a call for an appointment.

My tyres still look new, when should they be changed?

All Tyres have a date stamped on them, it is advised that you have them changed every 5 years and no longer than 7 years, this is for your safety as well as others.

Do you service my gas appliances during a service?

We will check that the appliances are operating correctly and are safe to use, we don't service them but happy to quote whist we are there.

What does Approved Workshop mean? I thought all workshops are approved?

Greenfields are an Approved Workshop by the NCC. A workshop must either be approved by manufacture ie Swift or be a member of the Approved Workshop Scheme (AWS) in which to carry out warranty servicing on your caravan or motorhome. Always check and ask for proof before booking. For more information click here.

I have brought my own parts can you fit them for me ?

The short answer is yes if it is new, We will charge you the labour time for fitting the item. However we wouldn't be able to provide any warranty on the product or the labour. Its normally cheaper and less hassle if we was able to provide the part to ensure it was the right part also we would be happy to provide a warranty.

How often do I need to have it serviced?

The more you use it the more things get worn out. If you use it about twice a year we recommend a service once a year. If you haven't used it for a while, you may find things clog up or not function correctly. To be save have it checked out. Any concerns give us a call.

Can you service my caravan and keep its warranty?

Greenfields are an approved workshop by the manufactures Swift, so are able to perform repairs and servicing under warranty. Also as we are also members of the Approved Workshop Scheme (AWS) we are able to service those manufactures who have signed up to the scheme and uphold the manufactures warranty.

Can you service my motorhome and keep its warranty?

Greenfields are an approved workshop by the manufactures Swift and Deffleffs ,so are able to perform repairs and servicing under warranty. Also we are members of the Approved Workshop Scheme (AWS) we are able to service those manufactures who have signed up to the scheme and uphold the manufactures warranty. For more information click here.

Are you able to repair my fridge under warranty?

Yes we are able to repair all manufactures appliances under warranty. Greenfields have attended the relevant manufactures training courses and are approved to carry out warranty repairs and supply parts under warranty. This will be performed at our fixed workshop.

Can i bring my caravan / motorhome to you?

Yes you can: We have a fixed workshop. Just call the office for an appointment.

Are you able to change my Alde Fluid?

Yes we can, Greenfields is an approved service and repair centre for Alde  Ring the office for pricing and an appointment.

Can you provide me with a gas certificate for my camper van I have built?

The short answer is no, you need to find a Propane gas safe engineer. All our team are Accops which is a differant certificate but the same training.